Principal Investigators Association
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Frequently Asked Questions

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How do I contact Principal Investigators Association?


What should I do if I haven’t received my products?


What’s the difference between a Live Webinar and an On-Demand Webinar?


When and how will I receive information on how to attend the Live Webinar?


What is the difference between an MP4, CD-ROM or PDF Transcript On-Demand Webinar format?


What if I can’t attend the live event?


How long will it take me to receive my recording after the live webinar?


How long will it take me to receive my On-Demand Webinar?


How long will it take me to receive my Manual or Guide?


What credit cards do you accept?


Do you accept purchase orders?


How do I order through fax or mail?


Who should I make my check payable to?


What is your policy on sharing materials I purchase, or can I purchase in bulk?


What is your W-9 Information?

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How do I contact Principal Investigators Association?

You can reach us by:

E-mail: [email protected]
Phone: 800-303-0129, Option 1
Fax: 239-676-0146
Mail: Principal Investigators Association
9990 Coconut Road, Suite 316
Bonita Springs, FL 34135
You can also find us on Facebook, Twitter, LinkedIn and Slidshare.


What should I do if I haven’t received my products?

If your product is digital (PDF or MP4):

If your product is print or CD-Rom:


What’s the difference between a Live Webinar and an On-Demand Webinar?

Live Webinar is an interactive web-based seminar that provides a slideshow presentation and the presenter’s voice from the convenience of your computer and/or telephone. During the Q&A portion you will be able to ask topic-related questions and receive answers directly from the presenter. The live webinars are hosted online using Citrix’s GoToWebinar.

An On-Demand Webinar is a recorded version of the live webinar that enables you to view the webinar at a time that is most convenient for you. You can receive the On-Demand webinar in three different formats: MP4, CD or PDF Transcript. Each format will also provide you with the presentation handouts in PDF format, and the convenience to review and/or replay the webinar at any time.


When and how will I receive information on how to attend the Live Webinar? 

Three to five days prior to a Live Webinar, an e-mail invitation is sent to the ship-to e-mail address you provided with your order. This e-mail will also have your handouts attached as a PDF.  This invitation prompts you to register for the webinar.  Even if you have already paid for the webinar, you still need to register with GoToWebinar. Registration is fast, free and easy.

Directions on How to Register Once You Receive Your E-mail Invitation

  • Click on the “Register Now” Button
  • Fill out your information in the required fields (First Name, Last Name, E-mail Address) then click Register
  • A “Thank You” page will come up with your confirmation
    • A confirmation e-mail will be sent with your unique access link and optional dial-in information. Please do not forward this link to anyone—it is only for you.
    • Follow-up e-mails with your information will arrive one day and one hour prior to the webinar in case you have misplaced this information.

Be sure to check your Spam e-mail folder if you do not see instructions in your inbox. Occasionally, our registration instructions and handouts are caught by security settings at your facility. We cannot be held responsible for materials blocked by spam filters and security at your facility.

PLEASE NOTE: If for any reason you do not receive your instructions and handouts at least 2 days prior to the Live Webinar, please call us immediately at 800-303-0129, Option 1.


What is the difference between an MP4, CD-ROM or PDF Transcript On-Demand Webinar format?

An MP4 is a digital multimedia format providing you with the recorded video and audio of the webinar session. If purchased through our website these are available immediately for download after completion of your order and include the PDF Handouts.

MP4s are the most commonly used format and typically play on most computers and devices, however if you encounter any issues please contact us and we would be happy to convert this to an alternative digital format for you.

Our CD-ROM format is utilized as a storage and delivery device and provides you with the MP4 and PDF Handout files embedded and stored within the CD-ROM. This is delivered to you within 7-10 days via USPS mail. The CD-ROM can be played on your computer at your convenience.

The PDF Transcript option is a typed dictation of the speaker’s verbal presentation which you can then read at your leisure and also includes the PDF Handouts. If purchased through our website PDF Transcripts are available immediately for download after completion of your order. You will need to have a PDF reader on your computer to access our PDF Files. You can download Adobe’s PDF Reader for FREE here: https://get.adobe.com/reader/


What if I can’t attend the live event?

After a Live Webinar takes place, the session is available On-Demand as an MP4 file, Transcript (PDF), or on a CD.  If you want to purchase an additional format, you can do so online after the event has taken place or call us at 800-303-0129 to place your order.


How long will it take me to receive my recording after the live webinar?

MP4 files are delivered to you via email within 2-3 days after the Live Webinar takes place. Please be sure you have provided a valid e-mail address when ordering to ensure delivery of your MP4 link. The MP4 link also includes the webinar presentation handouts.

PDF Transcripts are delivered to you via email within 7-10 days after the Live Webinar takes place.  Please be sure you have provided a valid e-mail address when ordering to ensure delivery of your Transcript. The webinar presentation handouts are at the end of the transcript.

CDs contains the MP4 file and PDF Presentation Handouts embedded into the CD. If you are purchasing a CD for an upcoming Live Webinar, your CD will be mailed first class within 48 hours after the Live Webinar takes place. Please allow 7-10 days for delivery (US & Canada). Please be sure you have provided a complete and valid address when ordering to ensure prompt delivery. You may include a “ship to” address with your order if need be.


How long will it take me to receive my On-Demand Webinar?

MP4: You will receive a link to your MP4 file immediately after purchase in your order’s confirmation page. An email will also be sent to you and it will include your download link.

Please check your spam folder. Occasionally, our product delivery emails are filtered by the security settings at your facility. We cannot be held responsible for materials blocked by spam filters and security at your facility.

Also please note that our digital products have a download limit of 3 downloads or 5 days, whichever comes first. If you missed these requirements, you can request new download links by emailing [email protected] or by calling 800-303-0129, Option 1.

PDF Transcript: You will receive a link to your PDF Transcript file immediately after purchase in your order’s confirmation page. An email will also be sent to you and it will include your download link.

Please check your spam folder. Occasionally, our product delivery emails are filtered by the security settings at your facility. We cannot be held responsible for materials blocked by spam filters and security at your facility.

Also please note that our digital products have a download limit of 3 downloads or 5 days, whichever comes first. If you missed these requirements, you can request new download links by emailing [email protected] or by calling 800-303-0129.

Your CD will be mailed first class within 48 hours. Please allow 7-10 days for delivery (US & Canada). Please be sure you have provided a complete and valid address when ordering to ensure prompt delivery. You may include a “ship to” address with your order if need be.


How long will it take me to receive my Manual or Guide?

For Digital (PDF) format:

If your product is print:

  • Please note print copies can take 7-10 days to deliver (US and Canada).
  • Delivery times for other countries will vary based on your location and cannot be controlled by us.

For any concerns with your print order, please email us at [email protected] or by calling 800-303-0129.


What credit cards do you accept?

If For your convenience we accept the following forms of credit card payment:

- Visa
– MasterCard
– American Express
– Discover

Please note that the charge on your credit card will appear as Principal Investigators Assoc.


Do you accept purchase orders?

Yes we do!  Please be sure to include a completed order form along with your institution’s purchase order.  Links to our order forms may be found on our product pages – if you’re unable to locate one, please give us a call at 1-800-303-0129 x506.  Documentation may be mailed, faxed (239-676-0146), or emailed ([email protected]).


How do I order through fax or mail?

Download our PDF order form via the link found above the product´s price, print it, and fill in your order information. Then, simply mail to the address on the form or fax it to 239-676-0146. A receipt for purchase will be e-mailed to the address provided in your order. Can’t locate the order form? Call us at 800-303-0129 and we’ll be happy to send one to you via email.


Who should I make my check payable to?

Please make checks payable to Principal Investigators Association, and be sure to include your complete ordering information with your check. Please include a valid email address, mailing address and phone number. Missing information may delay your order from processing.


What is your policy on sharing materials I purchase, or can I purchase in bulk?

For live webinars we encourage customers to have as many people sit in as view as possible – an unlimited amount of viewers/listeners are allowed within the same viewing room.

Additional log-in links and phone lines are available for attendees within the same institution but at different locations for only $75 per line.

For all other products, including PDF and Print Manuals, Guides, Books, Reports and On-Demand Webinar MP4s, CDs and Transcripts: These have been sold for individual use only. Discounts for bulk orders and site licenses are available by calling us at 800-303-0129.

All products and publications are protected by copyright laws, © Principal Investigators Association.

Reproduction or further distribution by any means, beyond the paid customer, is strictly forbidden without written consent of Principal Investigators Association, including photocopying and digital, electronic, and/or web distribution, dissemination, storage, or retrieval. Violations can be reported to [email protected] or by calling us at 800-303-0129 and are held in strict with a monetary reward offered which results in successful prosecution.


W-9 Information:

To request a completed W-9 form please email us at [email protected].


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